Extend the life of your hat by properly storing, cleaning, & caring for it. Our Hat Care Guide provides easy-to-follow best practices to keep your hats looking their best, as well as hat etiquette and answers to your most popular questions.
FAQ and Hat Care
Questions and Answers
What is your return policy?
Our team and makers work very hard to create every piece by hand. If something isn’t right, please email us as soon as possible. You may return unworn, unused merchandise purchased on houseofhatters.com in its original packaging, tags included, within 30 days of the purchase date for a refund. Original shipping charges will not be refunded. A $12.00 processing fee will be deducted from your refund. Customers are responsible for all return shipping costs, unless your order arrives incorrect or damaged, in which case please contact our team for assistance at info@houseofhatters.com for a prepaid return shipping label.
Do I need an appointment to come into the shop?
Appointments are not required, we love Walk-ins. Appointments are only required for groups of 4 or more people that want to make hats or belts. If this is the case please call or email to establish an appointment. We want to prepare and staff accordingly to deliver the best service to your group.
Address: 440 N Fourth Ave 85705. We also offer virtual appointments that can be scheduled in our main menu tab on our website or search button.
What is your price point for a custom hat or belt?
We pride ourselves on offering quality goods made in house by our team. Our price range for custom hats is between $100 - $280. Once you design your hat we price it out and don't start sewing it until you approve the cost and its paid for.
Our custom belts range from $120- $160, this depends on the accessories and customization that is selected.
Our restored vintage hats range from $250- $700.
Do you offer hat cleaning and hat restoration services?
Yes, we pride ourselves on restoring hats. You can drop off your hat to our shop or mail your hat to us and we can assess and establish a quote.
We offer to clean, size, reshape and fully restore hats to a more wearable state.
Our Hat restoration services range from $45-120 depending on the severity of the hat. Restoration requests are reviewed individually.
Please mail in your hat to:
House of Hatters
440 N, Fourth Ave. Tucson, AZ 85705
Include a note with your contact info and request and we will get back to you to schedule a video call to discuss your hat and quote.
How Do I know my hat size?
To determine your hat size, you’ll need to measure your head circumference. To do this, you’ll need a tape measure. You’ll need the type of tape measure used in sewing, which is flexible.
Wrap the measuring tape around your head, bringing the ends together right above your eyebrows, 2 fingers above your eyebrows to be exact. This is your head circumference.
Small =21 1/8 to 21 1/2 inches
Medium= 21 7/8 to 22 1/4 inches
Large = 22 5/8 to 23 inches
X Large = 23 1/2 to 23 7/8 inches
In addition we make it as seamless and easy as possible. All of our hats have an inner drawstring that adjusts the fit of your hat. We also include hat spacers in each order for that extra snug fit. When you shop in person we will measure your head to determine your hat size.
How and Where, do I store my Hat ?
Your first choice should be a sturdy hat box. 1-If you're stacking multiple hats in one box, always stack the heavier hats on the bottom. 2-Hang it on a hook or store in your closet shelf (crown down and use your tote bag to keep the dust out. 3-Keep it away from the window of your car. Sunlight and extreme heat or moisture can alter the shape, color and size of your hat.
I sat on my hat ... What do I do?
Felt and Wool are materials that retain the memory of its original shape. Teaming your hat is the easiest solution. Hold the hat over steam from a kettle, fabric steamer, or the steam option from your iron. With your fingers punch out dents and slowly reshape your hat. The crown and brim should come back to its original form. If you have a hat that needs a lot of work, bring it in or ship it to us and we can quote you on restoration.
How can I remove a bad smell from my hat?
- The funky odor is caused by sweat and bacteria built up in the material or interior band of your hat.
1.-We have an in house service to remove odor from hats.
2.-We also offer our deodorizing hat mists that come in 5 unique scents (link below).
3.-A DIY option is to first grab your hat and put in the freezer for at least 48-72 hours. You can then spray our hat mist and repeat the process.
If you are still experiencing odor issues with your hat you can reach out to us at info@houseofhatters.com and we can further assist you.
How do I travel with my Hat?
The best way to travel with your hat is to purchase a hat box or wear it on your head. If that isn’t possible, you need to pack your hat in the suitcase. Before you start, the hat should be the first thing in your empty suitcase. Place your hat upside down (crown first) in the center of your suitcase. Start by creating a nest inside your suitcase using clean T-shirts and socks to fit around the crown creating a comfortable mold for your hat. Take a couple of soft items and stuff them inside your hat until its flush across the top. To finish off, fold additional clothing and pack on top of your hat. Once you arrive, unpack and your hat should be intact.
Do you offer wholesale?
Yes we do. We currently work with over 30 stores and 8 hotels. We also work with boutique store owners to create their own line of belts and hats to sell at their store. We require a minimum spend for each order. To inquire about wholesale email: info@houseofhatters.com
include the following:
Full name and contact details
Store name, location and website
and what products your interested in.
Before and After
Top Sellers
Clean + Care Products
We have worked hard to develop stain removers, odor eliminating hat mists and brushes, all tested and used in our shop.
