What is your return policy?
We created this brand for you, and absolutely want you to love what you bought. If something isn’t right, please email us as soon as possible. You may return unworn, unused merchandise purchased on houseofhatters.com in its original packaging, tags included, within 30 days of the purchase date for a refund. Original shipping charges will not be refunded. A $12.00 processing fee will be deducted from your refund. Customers are responsible for all return shipping costs, unless your order arrives incorrect or damaged, in which case please contact our team for assistance at email@example.com for a prepaid return shipping label.
Can I request a custom hat?
The answer is yes, we have a Hat Bar located in Tucson, AZ Address: 440 N Fourth Ave 85705. We also offer virtual appointments that can be scheduled in our main menu tab on our website.
How long does it take to receive my hat?
We are working hard in our small studio in Arizona to complete your orders. From the date your order is placed, please allow 1-2 days to process. Once your order is ready to ship, please allow 2-3 business days for your order to arrive. We use USPS & UPS as our preferred shipping methods.
What happens if my item is out of stock?
We create 35-40 units of each style (depending on style & collection) once these units are sold, we are unable to produce more. In some cases we might have 1 or 2 extra in our warehouse so please
email us and we can further assist you.
How Do I know my size?
We tried to make it as seamless and easy as possible. All of our hats have an inner drawstring that adjusts the fit of your hat. We also include hat spacers in each order for that extra snug fit. A worry-free system that has worked great throughout the years.
How and Where, do I store my Hat ?
Your first choice should be a sturdy hat box.
1-If you're stacking multiple hats in one box, always stack the heavier hats on the bottom.
2-Hang it on a hook or store in your closet shelf (crown down and use your tote bag to keep the dust out.
3-Keep it away from the window of your car. Sunlight and extreme heat or moisture can alter the shape, fabric and size of your fedora.
I sat on my hat ... What do I do?
Felt and Wool are materials that hold a memory for the shape of its original shape.
Hold the hat over steam from a kettle, fabric steamer, or the steam option from your iron. Recreate the pinch and shape with your hands. The crown or brim should come back to its original form.
How can I remove a bad smell?
The funky odor is caused by sweat and bacteria built up in the fabric or interior band of your hat. To help remove the smell, place your hat in the freezer overnight. The temperature will eliminate bacteria causing odor. Then spray it with our DEODORIZING HAT MIST, we have two scents. You will find them in Home>Shop All> Hat mist (end of the page)
How do I travel with my Hat?
The best way to travel with your fedora is to purchase a hat box or wear it on your head. If that isn’t possible, you need to pack your hat in the suitcase. Before you start, the hat should be the first thing in your empty suitcase. Place your hat upside down (crown first). Start by creating a nest inside your suitcase using clean T-shirts and socks to fit around the crown creating a comfortable mold for your hat. Take a couple of soft items and stuff them inside your hat until its flush across the top. To finish off, fold a T-shirt into a square and place it on top of the brim creating a flat surface. Once you arrive, unpack and hopefully dent free.
What are the cardinal rules to owning a hat?
1-Always grasp your hat by the brim, never by the crown.
2-Let it rest crown down (meaning upside down)
3-If you get caught in the rain dry your hat as soon as possible to avoid shrinkage and stains