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FAQ

Questions and answers

  • What is your return policy?

    We created this brand for you, and absolutely want you to love what you bought. If something isn’t right, please email us as soon as possible. You may return unworn, unused merchandise purchased on houseofhatters.com in its original packaging, tags included, within 30 days of the purchase date for a refund or apply a credit towards a new order. Only regular priced items may be refunded, unfortunately sale items or custom hats cannot be refunded. Original shipping charges will not be refunded. Customers are responsible for all return shipping costs, unless your order arrives incorrect or damaged, in which case please contact our team for assistance at info@houseofhatters.com for a prepaid return shipping label.
  • Can I request a custom hat?

    The answer is yes, a consultation can be scheduled for a custom hat to collaborate with our designer. Please send an email with your thoughts on the design or to schedule a Facetime or phone meeting.
  • What do I do if my item arrives damaged?

    Our Customer Service team will gladly assist you with returning or exchanging any item purchased on the website. If it arrives damaged or defective, we may require you to send images of the damage or further information. In some cases, we may request that you return the defective product to us before a replacement is sent out to you. Replacements will be provided at the discretion of House of Hatters.
  • What happens if my item is out of stock?

    We create 45 units of each style, once these units are sold, we are unable to produce more. In some cases we might have 1 or 2 extra in our warehouse so please email us and we can further assist you.
  • How do I treat a stain?

    Remember the longer you wait to treat a stain the harder it is to remove. Hand wash. Fill your sink with cold water and 1 tablespoon of detergent. Mix and let it soak for 5 minutes and gently rub with your clean fingers. Rinse with clean water and gently dry with clean towel. Do not scrub or use a brush.
  • How and Where, do I store my Hat ?

    Your first choice should be a sturdy hat box. If you're stacking multiple hats in one box, always stack the heavier fabrics on the bottom. Hang it on a hook or store in your closet shelf (crown down). Keep it away from the window of your car. Sunlight and extreme heat or moisture can alter the shape and fabric of your fedora.
  • I sat on my hat ...

    The material from your fedora has a memory for the shape of its original mold. Hold the hat over steam from a kettle, fabric steamer, or the steam option from your iron. Recreate the pinch and shape with your hands. The crown or brim should come back to its original form.
  • How can I remove a funky smell?

    The funky odor is caused by sweat and bacteria built up in the fabric or interior band of your hat. To help remove the smell, place your hat in the freezer overnight. The temperature will eliminate bacteria causing odor. You can also use a fabric odor eliminator ex. Febreze and leave in the sun for a few hours.
  • How do I travel with my Hat?

    The best way to travel with your fedora is to purchase a hat box or wear it on your head. If that isn’t possible, you need to pack your hat in the suitcase. Before you start, the hat should be the first thing in your empty suitcase. Place your hat upside down (crown first). Start by creating a nest inside your suitcase using clean T-shirts and socks to fit around the crown creating a comfortable mold for your hat. Take a couple of soft items and stuff them inside your hat until its flush across the top. To finish off, fold a T-shirt into a square and place it on top of the brim creating a flat surface. Once you arrive, unpack and hopefully dent free.
  • What are the cardinal rules to owning a hat?

    Always grasp your hat by the brim------- Let it rest crown down-------- If you get caught in the rain dry your hat as soon as possible to avoid shrinkage